HERE TO HELP

Contact the studio.

Questions about your account, try-ons or wardrobe? Write to Thibaud.

Thibaud@CremaLab.fr ↗

Include your username or account email so we can find your account. Never share your password.

Report a problem

Help me reproduce what happened so I can fix it.

The page address and the approximate date and time.
What you clicked, what you expected, and what actually happened.
The exact error message, or say if nothing appeared.
Your phone or computer, browser, and account email if relevant.
A screenshot if useful. Hide personal details you do not want to share.

Prepare my email ↗

A shop link will not import?

Some shops block imports or change their pages. Let me know so I can investigate.

Paste the complete product URL and shop name.
Specify the colour or selected variant.
Tell me whether photos are missing, incorrect, or cannot be loaded.
You can upload a photo of the garment to continue your try-on.

Prepare my email ↗

Your ideas are welcome

A little improvement or a big wish? Let’s make ALLURE more useful together.

What would you like to do?
What would make it easier or more enjoyable?
An example is welcome. Every suggestion will help guide future improvements.

Prepare my email ↗

These buttons open your email app with a template. Add any screenshot yourself and send the email. If no email app opens, write directly to Thibaud@cremalab.fr. Never send a password, API key or bank card details.